I want to take a moment to personally WELCOME you to becoming a client with us! You know it is time to change the way you work. It isn’t possible to wear all the hats, and it’s time to hand off some of those responsibilities so you can focus on the thing that matters most - growing your business!
We are committed to providing the very best service to you as your Online Business Manager and it is my number one goal to treat your business like my own. You can count on us to provide excellent customer service to you and your clients/customers.
So, with that, welcome to our family of clients and if there is anything I can do to make our working relationship better, I’d love to hear from you.
What You Need To Know
All message, calls, emails, etc will be returned within 48 hours during business days (Monday – Friday). Likely much quicker.
Hours of Operation
Our business hours are Monday-Friday, typically 8:00 am – 5:00 pm, Mountain Standard Time (MST). Lara will be available for meetings 8:00 am – 12:00 pm (MST) with flexibility to meet outside these hours as needed.
Holidays and Time Off
We are closed to observe the following US holidays and more:
New Year’s Day (January)
Spring Break (3rd week in March)
Memorial Day (May)
Independence Day (July)
Labor Day (August/September)
Thanksgiving Week (11/25-11/27/20)
Christmas Week (12/21-12/25/20)
Any other time off will be communicated in a timely fashion and planned for
We adhere to a strict confidentiality code and no information will be divulged to a third party. We take your confidentiality very seriously – all passwords are kept private and I use the highest level of internet security. Additional confidently measures are outlined in our Contract.
As a perk and a thank you for choosing to work with us, we pull together and deliver the following:
Website backups for applicable platforms like Wordpress (frequency TBD, typically daily/weekly/monthly)
Monthly Google Analytics report
Certifications / Degrees / Courses
Bachelor’s Degree in Apparel and Merchandising, (heavy in business, retail and manufacturing), Colorado State University
Upper Level Applied Statistical Methods course, Colorado State University
Marketing Research course, Louisiana State University Online
The Virtual Savvy Bootcamp
Online Business Manager Certification
Rick Mulready Facebook & Instagram Ad Course
Abbi Peret’s Email Funnel Sequencing and Copywriting Course
On occasion, it may be necessary to utilize a member of our contracting team to provide the quickest and most accurate service. Under these circumstances, the team member’s work will be thoroughly checked by me to ensure excellence of service. All members of our contracting team are required to sign a confidentiality agreement upon hire.
I am available to travel for work engagements. My typical time/retainer will apply as well as all travel expenses including airfare, lodging, transportation, parking and meals will be reimbursed by the client.
Payment / Billing
For project work and 90-Day plans – the full amount is due by the first meeting.
For ongoing work, retainer is due up front at the beginning of each month.
You will receive invoices delivered via Quickbooks. Please note that payment is due upon receipt.
Payment must be received within 7 days of invoice, or a late fee of 10% will be assessed and added to the next bill. PLEASE pay your invoice on time, every time.
Referrals are our favorite way to gain new business. Any time that you generously make a referral to our business, please let us know and we will be sure to acknowledge you with a special gift, once the new client has signed.
Office Phone (call or text): 1-970-690-7331
LinkedIn: Click here